Returns e Refund

 

In case you are not satisfied with your purchase, you have 14 days from the date you received the order to return the products.

HOW TO MAKE A RETURN

  • an explicit declaration of the decision to withdraw should be sent to Triboo Digitale, to the e-mail address info@valentinaferragnistudio.com, requesting the withdrawal form from Customer Care and then following the instructions in the withdrawal confirmation e-mail to complete the procedure.
  • At the end of the procedure, a confirmation email will be sent containing the return form to be included in the box, a sheet with the address of the warehouse to be printed and applied outside the box and the instructions for returning the product.
  • Insert the completed return form in the box along with the product (s) to be returned.
  • Prepare the box by applying the sheet with the address of our warehouse on the outside. The destination is:
TRIBOO DIGITALE c/o TWS
Via Meucci snc
20854 Vedano al Lambro (MB)

The return of the items to Triboo Digitale S.r.L. must take place without undue delay and, in any case, within 14 days from the day on which the request for withdrawal was made. The deadline is met if the goods have been shipped before the expiry of the 14 day period

In the case of Return for Withdrawal, the shipping costs for returning the products are charged to the customer. The return will be the responsibility of the customer until the box is delivered to our warehouse.
In the case of Returns due to incorrect, damaged or defective product, the shipping costs are at our expense. In addition to the value of the products purchased, the amount relating to logistics costs incurred for the delivery of the order will also be reimbursed, in the event that the returned product is the only one present in the order. Furthermore, the transport costs for the return will not be charged.

REFUND

The return will be managed within 14 working days from the date of delivery to our warehouse. All payments made for the returned items will be refunded, inclusive of delivery costs (with the exception of additional costs arising from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from the date on which the withdrawal request was received from our Customer Care. These refunds will be made using the same payment instrument used for the purchase (credit card, prepaid, paypal, ...) or by bank transfer, unless otherwise requested by the customer; in this case, any additional costs deriving from the different payment method chosen will be charged to the customer. The refund may be suspended until receipt of the goods or until the customer demonstrates that he has returned the goods, if earlier.