All of our orders are packed and shipped from Italy. To be sure that you get your items by 25 December, please note the following cutoff dates:
ITALY: all orders with destination north/central Italy must be placed by December 20th to guarantee delivery by Christmas. For the south/islands of Italy, all orders must be placed by December 19th.
EUROPE: with Standard shipping all orders must be placed by December 19th to ensure delivery by Christmas. With Express shipping all orders must by placed by December 21th.
EXTRA EU / UK: with Standard shipping all orders must be placed by December 19th to ensure delivery by Christmas. With Express shipping all orders must by placed by December 20th.
Orders are processed and despatched by the warehouse within 24/48 working hours from Monday to Friday (excluding Italian holidays).
Once the order has been placed, it cannot be changed or cancelled. You must wait to receive the goods and then return them.
Administration may have to check orders paid for by credit card or Paypal; relative orders will be processed within 48 working hours.
Regardless of the payment method used, the Customer will always receive a Shipping Confirmation email where it is possible to check the order and shipping status.
Products are normally delivered within 5 working days from the order despatch date in Italy* and Europe** and within 8 working days for all other destinations worldwide**.
If the Express service is available, delivery shall be effected within 1-4 working days from the order despatch date for all destinations.
All orders are processed automatically, so it is impossible to change the despatch and delivery times. Carriers do not deliver on Saturdays, Sundays or holidays; delivery times may incur delays during Italian holiday periods.
For deliveries to Non-EU countries, the custom clearance procedures may cause delays beyond our original estimated delivery times. Products shall, in any case, be delivered within 30 days in accordance with the terms foreseen by laws in force.
Couriers will make 3 attempts to deliver the goods; after the third attempt, the order will be returned to our warehouse.
* 6 days for Italian Islands, Calabria and remote areas
** excluding goods blocked by customs